For three decades Luxor Upholstery has built up an enviable reputation restoring and manufacturing upholstered furniture for members of the public and contractors.
We have our own onsite factory workshop where we make our own sofas using, when possible, locally sourced suppliers. Our frames are made of genuine Yorkshire hardwood.
At Luxor we are specialists in all things upholstered, so if its upholstered we can do it.
Terms and Conditions
How to contact us:
Tel: Keighley 01535 667764 – Skipton 01756 228062- Harrogate 01423 203219- Ilkley – 01943 969272
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. OUR CONTRACT WITH YOU
2.1 How we will accept your order. Our acceptance of your order will take place when we contact you to accept it, at which point a contract will come into existence between you and us.
2.2 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
2.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product and will refund any amounts you have already paid.
3. OUR PRODUCTS
3.1 Products may vary slightly from their pictures. Although we have made every effort to ensure the colours are accurately represented there may be minor variations. Your product may vary slightly from those images.
3.2 Products may vary from samples. Whilst every effort will be made by us to ensure that dye colours match any sample shown to you, perfect matching cannot be guaranteed.
3.3 If you want to make a change to your order. If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible and any impact on the price payable or anticipated delivery dates. We are not obliged to make any changes to your order.
3.4 We may make a change to a product you have ordered. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example improvements in manufacturing processes. These changes will not materially affect the quality, appearance or your use of the product.
4. PROVIDING THE PRODUCTS
4.1 When we will provide the products. During the order process we will organise collection of your furniture if we are providing a re-upholstery service or uplift loose cover service, and we will agree a delivery date with you. Delivery of bespoke products can normally take up to 8 weeks depending on the time of year and type of product that you have ordered, but we will let you know what the expected timescales are at the point of sale. Any delivery times are estimates only, and may be changed by us to ensure that the products meet our quality standards.
4.2 Authorised recipient. We will contact you to finalise delivery, and you must ensure that there is someone present who you have authorised to receive the products and make payment. If you have not done this and we need to rearrange delivery, then you may be charged for our aborted delivery charges.
4.3 We may require more than one fitting. We will only release finished products to you when we are happy that they meet our quality standards. In some circumstances, this may mean that we need to undertake more than one fitting. If they require further alteration following such checks, we will perform this within a reasonable time, which may mean that the final delivery date is pushed back. The products shall not be considered to have been delivered until we have released them.
4.4 We are not responsible for delays outside our control. If supply of our products is delayed by an event outside of our control then we will contact you as soon as possible to let you know. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for compensation in recognition of the delays caused by the event.
4.5 If you do not arrange delivery. If you are not able to take delivery, or fail to take delivery, of the products within 7 days of us notifying you that they are ready for delivery we will contact you for further instructions and may charge you for storage costs at our standard rate of £40 per week (or part thereof) and any further delivery costs.
4.6 When you become responsible for the product. You will be responsible for the product once we have delivered it to you.
4.7 When you own the product. You own the product on:
(a) delivery of the products or once we have received payment in full, whichever event occurs later; and
(b) in relation to re-upholstery services, you will retain ownership of your own furniture at all times, but you will not own the new fabric and materials until delivery and full payment for the products is received.
4.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the product as requested by you or notified by us to you (see clauses 3.3 and 3.4).
5. YOUR RIGHTS TO END THE CONTRACT
5.1 14 day ‘cooling-off period’. In some circumstances you have the right to cancel your order with no cost or penalty during a 14 day ‘cooling off period’ under the Consumer Contracts Regulations. These are summarised in the table below:
|Goods/Services Provided||Does the Cooling-off period apply to your order?||Your cancellation rights|
|Standard goods (where you have ordered products in standard sizes which are not made-to-measure)||Yes||You have a 14 day Cooling-off period to cancel your order without penalty.|
The 14 days commences from delivery of the goods.
|Cushion Refill removable cushions |
Cushion Refill fixed cushions bespoke service
|You have 14 days cooling off period from delivery of goods. |
You have no automatic right to cancel your order under the Cooling- off period,
|Bespoke goods (where you have ordered made-to-measure products or chosen a fabric not shown in our showroom or product images)||No||You have no automatic right to cancel your order under the Cooling-off period.|
5.2 Other cancellations. If you wish to cancel your order but the cooling-off period does not apply, then please get in touch with our customer service team on 01535 667764 to see if this is possible. Usually this will mean that you will lose your deposit as we may have ordered fabric or products in for you, but please note that it is not always possible to cancel orders if we have incurred costs above the level of the deposit.
5.3 Returning the products to us. If you have cancelled your order and have already received the products then you must return them to us, or make them available for collection. We may charge you our standard delivery costs if you require us to collect the products. We may also be entitled to charge you for any damage or mishandling of the products and they should, where possible, be returned undamaged in their original packaging.
6. OUR RIGHTS TO END THE CONTRACT
6.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
6.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 6.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract. If we have already commenced manufacture of the products or performance of the services then this may be the full price of the product paid or payable by you.
7. OUR GOODWILL WARRANTY
In addition to your legal rights, we offer the following warranty on all products:
7.1 Our warranty. We warrant that on delivery, and for the duration of the applicable warranty period (as set out below) from the date of delivery, the products will correspond with their specification, be free from material defects in design, material and workmanship, and be of satisfactory quality. The relevant warranty periods are:
(a) 12 months fabric warranty (when using customers own fabric this does not apply)
(b) 12 months foam and fibre fillings warranty
7.2 Exclusions to our warranty. Our warranty in clause 7.1 does not apply to any defect arising from fair wear and tear, wilful damage, negligence or misuse or alteration of the goods by you or any third party without our approval.
7.3You will not benefit from our warranty unless you have paid for the products. We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the products has not been paid by the due date for payment.
7.4 How to claim under our warranty. In the unlikely event that the products do not conform with the contract, please let us know as soon as possible after delivery. Once we have carried out an inspection of the products to check they are faulty or not carried out with reasonable care, we will (at our sole option) either, replace or repair the products, re-perform the services or provide you with a full or partial refund.
8. FABRIC CARE
8.1 Different fabrics and coverings require different types of cleaning. You will be given a copy of the cleaning instructions for your particular fabric on delivery. If you have misplaced or think you have not received it please request a copy via email or phone. Never clean without checking the fabric cleaning instructions first.
9. PRICE AND PAYMENT
9.1 Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on your order form. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 2.2 for what happens if we discover an error in the price of the product you order.
9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
9.3 When you must pay and how you must pay. We accept payment by credit/debit card, cheque, or cash.
- We ask for 50% deposit on collection and the remaining balance on delivery for our re-upholstery service.
(b) For other products, including new sofas and chairs we ask for 50% deposit when the order is placed. The balance of the price shall be paid immediately upon delivery of the goods or completion of the service.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
10.1 We are not liable for events outside of our control. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the contract that is caused by events outside our control. Our obligations under the contract shall be suspended for the period that such an event continues and we will have an extension of time to perform our obligations for the duration of that period. We will take reasonable steps to bring the event to a close or define a solution by which our obligations under the Contract can be performed despite the event.
10.2 If you are a consumer, we are not liable for business losses. If you are a consumer, we only supply the products for domestic and private use and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 If you are a business customer, we are not liable for indirect losses and our total liability will be limited. If you are a business customer we will have no liability to you for any loss of profit, loss of business, business interruption or any indirect or consequential loss arising out of this contract. Our total liability to you in respect of all other losses arising out of this contract shall in no circumstances exceed the total price paid by you.
11. OTHER IMPORTANT TERMS
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
11.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.